Miles Mediation & Arbitration Services

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March 31, 2014 No Comments

I was just starting my solo law practice when I learned of the Sept. 11 attacks. I knew I had to do something, so I immediately began trying to join the military. It actually took several years to convince them that an old knee surgery would not prohibit me from serving. In 2005, I was finally commissioned as an officer in the Georgia Army National Guard.
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March 28, 2014 No Comments

Screen Shot 2014-03-28 at 10.57.28 AMBy Glenn Loewenthal

Mediation Tip #1 dealt with knowing what offers and demands have been made prior to the mediation session. Another problem I frequently see that will derail the beginning of a mediation session is when the plaintiff makes an opening demand that is higher than their last pre-mediation demand, or when the defense makes an opening offer lower than their last pre-mediation offer.
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March 25, 2014 1 Comment

by Glenn Loewenthal

This is my first in a series of mediation tips to help you get your cases resolved at mediation. The reason this tip is the first in the series is because this is sometimes the first dispute that comes up to derail a mediation session.
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March 17, 2014 No Comments
communication strategies

By John Miles

A. The Real Motivator

If you have suffered through an hour-long talk on mediation, you might rightly conclude that the speaker had been allotted too much time – by about 50 minutes. There simply are not that many ways to say that the defendant needs to pay more and the plaintiff needs to accept less. So it is that when I was asked to address a convention on the topic of mediation, I decided to try something different.

A few months prior to the speech, I began asking all my mediation participants to fill out surveys. The surveys were designed to identify what motivated individuals to mediate. While the purpose of the surveys was to provide a unique and entertaining topic for my presentation, the findings of those surveys radically changed the way I mediate.

I believed for years that people were motivated to mediate for one reason – money. I was not surprised when the surveys confirmed my supposition that plaintiff attorneys, defense attorneys and insurance claims representatives focus on the bottom line.
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March 11, 2014 1 Comment

By Joe Murphey

Miles Mediation founder and owner John Miles is the consummate movie buff. John can quote (extensively) from a variety of classic movies, but when it comes to The Godfather, I honestly believe he can recite the entire script from beginning to end.

So, when John asked me to put something together for the blog, I felt obliged to pay tribute to THE movie of all movies. And, as it happens, there’s a lot to learn about mediation from The Godfather. (Maybe this will be the first installment in a series.) Today’s lesson: Leave the Gun, Take the Cannoli.

For anyone who just arrived on planet earth, or just woke up from a 30 year coma, watch this YouTube video first, then continue reading:


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March 2, 2014 No Comments

By Jamie Miles

A raven-haired woman whispered in her husband’s ear. He lowered his head, looked in her brown eyes and gave her hand a squeeze. The couple stood against the wall of a large bustling Atlanta office while lawyers, court reporters, men and women dressed in suits and silk blouses and ties stream to and fro.

It’s not unusual for parties involved in litigation to feel uncomfortable when walking into mediation. Having English as a second language only intensifies the anxiety.