Website & Technology Survey

How often do you use our website?(Required)

What are your primary reasons for visiting our website? (Select all that apply)(Required)

Booking/scheduling services

Paying invoices

Locating neutral information

Client portal

Blog/News updates

Contact information

Other

On a scale of 1-5, how easy is it to find the information or services you need?(Required)

5: Very Easy

4: Somewhat Easy

3: Neutral

2: Somewhat Difficult

1: Very Difficult

Have you ever encountered any of the following issues while using the website? (Select all that apply)(Required)

Slow load times

Broken links or missing pages

Difficult navigation

Mobile-friendliness issues

Outdated design

No issues

Other:

Other

How well does the website function on different devices?(Required)

Excellent on all devices

Works well on desktop but not mobile

Works well on mobile but not desktop

Poor experience on both

What features do you use the most on our website? (Select all that apply)(Required)

Scheduling

Locating neutral information

Client portal

Blog/News updates

Payment portal

Contact information

Other:

Other

What features do you wish our website had? (Optional)

Do you use our Miles dashboard? If yes, how would you rate your experience with it?(Required)

5: Very Easy

4: Somewhat Easy

3: Neutral

2: Somewhat Difficult

1: Very Difficult

What is your preferred method for completing case intake?(Required)

Speaking with a live representative over the phone

Submitting an online form

No preference

On a scale of 1-5, how satisfied are you with our website overall?(Required)

5: Very Easy

4: Somewhat Easy

3: Neutral

2: Somewhat Difficult

1: Very Difficult

What improvements would you suggest for our website or technology systems? (Optional)

If you encountered any difficulties or technical issues, what were they? (Optional)

If you are a customer of other ADR providers, how does the Miles website compare in terms of user experience? (Optional)

Thank you for taking the time to complete our survey! Please, provide your name and email below this information will only be used for CLE credit verification and will not be shared.

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Website & Technology Survey

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