Miles’ New Client Dashboard: Q&A with Parag Shah, CEO of Miles

In this month’s Thoughts from the Top, we talk with our CEO, Parag Shah, about Miles’ new Client Dashboard.


Q: Miles recently announced the launch of its new Client Dashboard that is designed to enhance clients’ experiences. Can you tell us why this was launched?


A: The client dashboard represents our commitment to transforming client service through innovative solutions. The dashboard responds to our clients’ needs for efficiently managing their mediations by making the ADR process quicker and more user-friendly.


Q: Tell us more about the features the Client Dashboard offers. What can Miles’ clients expect when using the dashboard?


A: Clients can look forward to a variety of features designed to simplify case management, including advanced filtering options, easy scheduling of mediations, and quick access to case details, as well as the ability to view and pay invoices online. It’s all about making the process as smooth as possible.


Q: What kind of resources will clients find on the dashboard?


A: On the dashboard, clients will have access to a range of resources such as continuing legal education (CLE) courses, informative articles by our neutrals, and updates on upcoming ADR events. Our goal is to provide value beyond case management.


Q: What if someone isn’t technically savvy? Will you offer tutorials on how to use the Client Dashboard?


A: Absolutely. We’re committed to ensuring all our clients can easily navigate the dashboard. We offer one-on-one tutorials, step-by-step video guides, and customer support to help everyone get comfortable with using the platform.


Q: Do you plan to offer other features on the Client Dashboard in the future?


A: Yes — we’re always looking to enhance our services based on client feedback. Future updates may include more personalized features, advanced analytics for case tracking, and custom experiences for paralegals and firm admins. Our goal is continuous improvement.




Miles Mediation & Arbitration is shaping the alternative dispute resolution (ADR) industry with our comprehensive professional services model that combines the expertise of our highly skilled, diverse panel of neutrals with an unparalleled level of client support to guide and empower parties to fair, timely, and cost-effective resolution regardless of case size, specialization, or complexity. For more information, please call 888-305-3553 or email