What You Should Know About Arbitration at Miles Mediation & Arbitration
You may already know that we do arbitrations at Miles — it is in our business name, after all. But you may not realize how quickly this division of Miles is growing. Let’s take a closer look at Miles’ Arbitration Division, with Elizabeth “Liz” Jow, Miles’ arbitration manager.
Q: More and more clients are arbitrating at Miles. Can you tell me why?
A: Arbitration offers clients the opportunity to be involved in the arbitrator selection process to ensure fairness, and to have their disputes resolved efficiently. The courts are still backlogged with cases that have been on the docket for years and are encouraging cases to go to arbitration. More and more companies are including mandatory arbitration clauses in their contracts. The pandemic affected the supply chains in all industries, most notably in construction, and many construction projects that were started during that time fell through in one way or another, so the parties look to arbitration for a final resolution.
Q: Tell me about your arbitration panel.
A: Our arbitrators have years of experience in their areas of expertise. Miles has a highly qualified, diverse, knowledgeable panel of arbitrators and we’re continuing to add arbitrators to our panel to keep up with the growing demand. We look for someone who is experienced in a particular area of law and who isn’t afraid to make hard decisions because a good arbitrator is able to make hard decisions.
Q: What can clients expect when they arbitrate at Miles?
A: First, they can expect excellent client service — that is one of the things Miles is known for. We also designed our procedures and processes around our clients’ wants and needs. Our new Arbitration Division includes the following:
- An auto-generating demand form that lets you fill out the required information and instantly create a demand for arbitration;
- A clause generator that lets you draft an arbitration clause you can add to any contract;
- A cost calculator that lets you estimate the cost of an arbitration at Miles;
- A supplementary agreement generator that creates the document confirming that you are opting for arbitration per your contract; and
- Six sets of arbitration rules that comply with national and international arbitration standards.
Our site also includes a workflow that explains the arbitration process to those new to it.
Q: How do costs work at Miles?
A: We knew that we wanted our administrative costs and arbitrators’ fees to be highly competitive, and that we wanted clients to know what they could expect to pay. We provide our fees on our website. This transparency allows attorneys to give their clients accurate cost projections and timelines for each stage of the arbitration process. This makes our clients — the attorneys we serve — more comfortable with the overall arbitration process, and I think that’s one of the reasons our Arbitration Division is growing so rapidly.
ABOUT MILES MEDIATION & ARBITRATION
Miles Mediation & Arbitration, headquartered in Atlanta, is an award-winning alternative dispute resolution (ADR) firm. The firm specializes in mediation, arbitration, special master and all forms of dispute management and is known for its exceptional client service and reputation of delivering successful results. The firm handles all case sizes and types, including complex, multi-party disputes in areas of business, finance, construction, medical negligence, personal injury, wrongful death, trucking, real estate, insurance coverage, fiduciary, estate and probate, and premises liability. For more information, please call 888-305-3553.