January 2014 Archives

Sun, Jan 26th, 2014 | by Miles Mediation and Arbitration

Early in my career as a mediator, I believed that participants in mediation were motivated by money. The defendant wanted to settle for as little as possible, and the plaintiff wanted to get as much …

Wed, Jan 22nd, 2014 | by Miles Mediation and Arbitration

Communication drives mediation. Both the plaintiff and the defendant need to speak and be heard. Resolution requires that both parties use positive language.   Research has demonstrated that positive language enhances the mediation process. Conversely, …