By David Nutter, Esq. “That was a miracle. I didn’t think we had a chance of settling this case.”  So the satisfied lawyer confides to the mediator after his client has departed with a settlement …

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Communication drives mediation. Both the plaintiff and the defendant need to speak and be heard. Resolution requires that both parties use positive language.   Research has demonstrated that positive language enhances the mediation process. Conversely, …

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